Frequently asked questions.

Team & Tribe builds and runs branded online merch stores for schools, nonprofits, teams, and businesses. You get your own store on your own domain. We design, host, fulfill, and handle customer service, and your organization earns from every sale.

Most print shop stores list you as one collection inside their shop. Yours is a standalone store with its own name and domain, built around your brand. You also keep the bigger share. Fundraising stores usually return less than 20% to the organization. We return 70% to 85%.

Your supporters: donors, families, alumni, fans, and the community that believes in what you do. Every person wearing it is putting your name out there at no cost to you.

Wearable merch: t-shirts, crewnecks, hoodies, sweats, hats, and more.

Not usually. For a one-time bulk order, a separate order directly with our team is the right call. This offering is for quality merch your supporters buy on their own, all year long.

You receive 70% to 85% of net revenue, depending on your program. Net revenue is the sale price minus fulfillment, which covers the blank, the printing, and the shipping.

Say a garment retails for $50 and costs about $25 to make and ship. That leaves $25 in net revenue. Your share is $17.50 on Store Only, $20.00 on Store Refresh, and $21.25 on Store and Brand. These figures are based on an average garment. Actual numbers vary by garment and by any discounts you run, since discounts decrease net revenue.

Payouts go out quarterly, along with a sales report showing what sold. Your monthly program fee is billed separately.

Hosting your store and domain, managing it, fulfilling every order, and handling customer service. If someone gets the wrong size or a damaged shirt, they contact us, not you.

It depends on your program and what people buy. On most programs, anywhere from 8 to 16 items a month cancels out the fee. Everything after that is added revenue for your organization.

Yes. Add it to your annual fund or a campaign as a smaller way to give. Supporters get something they’ll actually wear, and a portion of every purchase comes back to you. It works well alongside sponsorships and larger asks.

Your store can be live within 24 hours of signing up. Branding and design take longer. They move fastest when your organization has one point person for communication and feedback.

It depends on your program. With Store Only, you create and submit your own designs. With Store Refresh and Store and Brand, we create designs around your mission that look like something people want to wear. À la carte designs are also available.

No. Every item is printed when it’s ordered and shipped straight to the buyer. No boxes of shirts, no leftover sizes, no pickup runs.

Yes. Every program includes your domain.

Every program runs on a 12-month term and renews automatically unless you request otherwise in writing. Early cancellation requires 30 days’ written notice and means forfeiting the domain, unless your organization owned it before. After the term ends, the domain becomes available for purchase on the open market, or you can purchase it from Team & Tribe for a fee.

Your organization owns the final designs we create for you. You also keep full ownership of everything you provide us, including logos, brand assets, images, and copy. Team & Tribe keeps the project files, working files, and templates used to build them. Those aren’t included as deliverables unless agreed to in writing.

Shipping is calculated at checkout based on the order. Every item is made to order, so most orders arrive within 2 to 3 weeks. Each product page shows an estimated timeline, and buyers get tracking by email when their order ships.

Every item is made to order, so we don’t accept returns or exchanges. If an item arrives damaged or in the wrong size, we can exchange it with proof of order and proof of the damage.